Google can help you recover access to your account by asking a series of security questions to verify your identity. Important: To recover an account for a child under 13 years: Learn how to reset your child's password. To recover a work, school, or group account: For help, contact your administrator.

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

If you've lost access to your primary phone, you can verify it's you with: Another phone signed in to your Google Account. Another phone number you've added in the 2-Step Verification section of your Google Account.

After you select Forgot password and enter your username, we offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You'll then be given a series of questions to verify that you own the account.