This is not a book about selling shoes or clothes or cosmetics or jewelry.

American business should use this book as a primer to learn how to make and keep happy, satisfied customers."—Willard Marriott, Jr., Chairman and President, Marriott International, Inc.

Spector explores the creation of Nordstrom culture, organization and mystique.

This book will give you everything you need to take your service culture to the next level.

This new book replaces The Nordstrom Way with an even more practical guide to becoming the ""Nordstrom"" of your industry.

I have read all of Carolyn Nordstrom's books, and this is the best one yet."--Jeff Sluka, Massey University "Carolyn Nordstrom's Global Outlaws is a rare and remarkable fusion of economic anthropology and travel writing.

The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".

The letters included here are representative of the brilliant correspondence that was instrumental in the creation of some of the most beloved books in the world today.

The authors of Nordstrom on Sales and Leases of Goods provide sound legal advice on state and federal law affecting the law of sales including recent judicial interpretations of the provisions of Article 2 of the UCC, The Magnuson-Moss ...